Shipping – Rhynes Wholesale

Shipping Info

Shipping Policy and Claim Handling: Many items are handmade and imported. Imperfections and color variations are expected and are a natural result of this hand-made process. Therefore, this is not an acceptable reason for return and should be considered when ordering.

If breakage occurs in your shipment, please email us at [email protected] and include pictures and descriptions. Please do not throw away packaging until all issues have been resolved with the shipping company. All claims of damage must be reported within FIVE business days of receiving the order.

Order Processing Time: Once we receive your order the typical time frame for orders to be pulled and processed depends on the shipping method:

UPS Ground: 3-5 business days

Pallet (Freight): 5-7 business days

All packages are shipped via UPS or pallet. Picking and packing orders will begin once a verified credit card is on file. Large orders will be shipped via truck freight (pallet) and customers will be contacted regarding the carrier.

To help offset shipping costs to these states we recommend shipping to the nearest terminal. Doing so helps avoid additional costs and can greatly reduce transit time.

Inside delivery, re-delivery, call for appointment, and limited access will be individually assessed. Freight charges for UPS Ground, FedEx Ground, and all pallet orders can only be determined once an order is pulled and packed.

Fantastic employees go above and beyond.

Great to deal with and merchandise is great!

For small business people like us they provide great products for resale.

Terms and Conditions

***Please note that any items marked "Ship by Pallet Only" cannot be shipped via UPS. If you have any questions, please contact us at [email protected] or call us during business hours at 706-935-2576.

Shipping Order Payment:

Shipping orders are not billed until after they have been pulled and processed. If no card is on file Rhynes will reach out before pulling any merchandise to gather necessary information. Feel free to call the warehouse during normal business hours to provide your credit card details. Unless otherwise specified, the shipping cost will be automatically added and billed with the final invoice amount.

Rhynes cannot guarantee merchandise will remain in stock between when the order is placed and when it is pulled. Because the warehouse is open to customers to shop in person, there is a possibility an item will be sold out before Rhynes is able to pull the order. This depends on demand, available quantity for an individual item, and the number of orders already in line to be pulled.

Pickup Order Payment:

Payment for pickup orders is not processed until it is picked up by the customer at the warehouse. Any additional items purchased while shopping in person will be added to the same invoice as the ordered items unless requested otherwise.

Items ordered ahead of time also contribute to the 10% discount for warehouse purchases over $1,500 even if they are on a separate invoice.

Pickup orders cannot be guaranteed to be pulled prior to the pickup date selected during the checkout process. If the customer needs the items before the selected date, they will need to be pulled by the customer. Rhynes will be happy to provide any assistance in locating items within the warehouse unless our staff is unavailable to leave their stations.

Rhynes is not liable for any injury, loss, or damage arising out of the use of or inability to use the product. All items are for decorative purposes only. User assumes all risk and liability. All furniture is sold "as is". Many items, especially all glassware and wood products, are hand-made. Imperfections and color variations are expected and lend to the uniqueness of each item. For any further questions, please reach out to Rhynes directly at 706-935-2576.